Refund and Returns Policy

Refund Policy

At Baby House BD, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help!

Eligibility for Refund

1. Timeframe: You can request a refund within 7 days from the date of receiving your order.
2. Condition: To be eligible for a refund:
   • The item must be unused and in the same condition that you received it.
   • The item must be in its original packaging.
   • Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Refundable Items

• Sale items or items purchased with a discount.
• Gift cards or vouchers.
• Personal care items, baby food, and any hygiene-related products.

Refund Process

Once your return is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account or payment provider again.
2. Contact your bank or credit card company; processing times may vary.
3. If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [Your Contact Information].

Return Shipping

Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.